Back to HomeLegal
Company information and complaints
Who we are, who we work with, and what to do if you're not happy with our service.
Last updated 30 October 2026
About the company
- Company name
- Agency Xpert Ltd
- Legal form
- Private company limited by shares
- Registered in
- England and Wales
- Company number
- 16615051 (view on Companies House)
- Registered office
- 110 Pall Mall, Chorley, England, PR7 2LB
- VAT
- Not VAT-registered
We're not VAT-registered, so we don't charge VAT.
Who we work with
We work with business customers only. That includes people setting up a business. We don't sell our services to consumers.
Our contracts
Our contracts are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
How to make a complaint
- Email support@agencyxpert.co.uk with "Complaint" in the subject line, or raise a support ticket in your client account. Tell us what happened and what you would like us to do. You can also write to us at our registered office.
- We'll acknowledge your complaint within 2 working days.
- We aim to reply in full within 10 working days. If we need longer, we'll tell you why and when to expect our reply.
- If you're not satisfied, ask within 28 days for a director to review your complaint. We'll reply within 10 working days of your request.
If your complaint is about how we handle personal data, you can also complain to the Information Commission (known as the ICO) at ico.org.uk. Our privacy notice has more about your data protection rights.
Alternative dispute resolution
We don't currently offer an alternative dispute resolution (ADR) scheme.